Veterans Interviewing Aid (VIA) is a mobile app designed to help veterans with the civilian interviewing process. It coaches vets through the interview preparation phase to the day of the interview to the post-interview phase.
Accessibility was a major consideration since some returning vets might need special accommodations using the app.
I played several roles on this project including interaction/UX designer, accessibility expert, and visual designer.
This was one of the first mobile apps we developed, so I established many standards including: technical specifications, a development process, and storyboard/wireframe guidelines.
The app guides users through the interview process from getting ready to the day of to the post-interview phase. Recognizing the interview process can be daunting, we made the app flow as linear as possible for easy decision making and navigating. We also incorporated several easy-to-use activities.
Key activities included:
To be accessible, we designed more than one option for interacting with these activities.
Accessibility played a huge role in the design of this project. Some vets returning from service could have a range of challenges and injuries that needed special accommodation such as visual/hearing impairments, traumatic brain injury, and reduced motor skill functionality.
A few things we did to help included using:
My colleague and I spoke about our accessible design features at User Focus 2012 in a presentation called “mLearning for Veterans: Designing for Diverse Audiences and Accessibility.” View our handout from the presentation.
Once the interactions were designed, I created the user interface for the app. The biggest challenges in creating an accessible interface were: