• Thought leader, speaker in the user experience (UX) field with an energetic attitude for innovation
  • Master’s degree in Interaction Design and Information Architecture
  • Founded exploreUX, a Meetup for UX enthusiasts in Washington, D.C. and Raleigh, N.C.
  • Solid background in UX, design, accessibility, and quality assurance
  • Clients included: Dept. of Homeland Security, Dept. of Justice, Dept. of Veterans Affairs, Education Pioneers, Federal Aviation Administration, Library of Congress, U.S. Air Force, U.S. Army, U.S. Dept. of Agriculture, U.S. Patent and Trademark Office


Lead Product Designer, 8/2014 – present
Citrix, Raleigh, North Carolina

  • Facilitates and models UX and team-strengthening activities including ideation and sketching sessions, innovation projects, and Strength Finders workshop
  • Provides thoughtful, strategic solutions for products and product features and conveys information through sketches, wireframes, presentations, and so on
  • Strong penchant for innovation and startup mindset - designs tools for productivity, participates in hackathon challenges, and creates pitch decks and demo videos
  • Mentors colleagues and non-design colleagues with interaction design guidance, UX methodologies, pitch decks and presentations, and design thinking
  • Lead designer for our Android app, which is maximizing Material Design
  • Evaluates products from a UX perspective for potential integrations, mergers and acquisitions
  • Participates in division’s mentorship program – providing guidance on design careers
  • Won best effective in-house design team in the 2014 Design for Experience Award

Senior User Experience Strategist, 11/2012 – present
Rock Creek Strategic Marketing, Chevy Chase, Maryland

  • Leading, mentoring, and collaborating with colleagues on UX strategies, viable solutions for project challenges, and speaking engagements
  • Identifying, developing, and implementing relevant UX activities along the entire website redesign process for small and large federal agency clients and non-profits
  • Researching, concepting, and prototyping new solutions to revolutionize nationwide training for a federal agency
  • Initiating change management within the company by applying UX principles to identify pain points and to increase the ease and efficiency of in-house processes
  • Guiding clients through the UX process and educating them on UX activities and deliverables
  • Creating and implementing multi-device test plans for responsive sites and content management systems

User Experience Designer, 9/2011 – 11/2012
Serco Inc., Rockville, Maryland

  • Served as task lead for a mobile app, which included evaluating mobile devices, investigating and developing the best design and development methods, advising on best practices for mobile interactions, and defining and implementing project tasks for team
  • Designed wireframes, mock-ups, personas, process flows, site maps, design plans, and other documents to help translate ideas into tangible understanding for clients and team members
  • Conceptualized engaging interactions for Web-based training (WBT) incorporating gamification
  • Won the business unit’s contest for most innovative mobile app design with “Bridge the Gap” – an app that catches the older workforce up to speed on the latest technology and tools available
  • Selected to serve on the inaugural iteration of the business unit's Innovation Council, which sought to inspire creativity and technological growth within the business unit
  • Functioned as the business unit’s Section 508 and accessibility expert and provided innovative solutions for ensuring Section 508 compliance without creative sacrifice

Quality Assurance Specialist, 9/2003 – 11/2012
Serco Inc., Rockville, Maryland

  • Tested with a strict attention to detail WBTs, electronic performance support systems (EPSS), assessments, Web sites, cross-platform mobile apps, and other digital media for defects, usability, and accessibility compliance
  • Managed, organized, and revised a thorough and stringent quality assurance testing process
  • Performed testing procedures under extremely tight deadlines without sacrificing quality of testing
  • Developed a comprehensive list of machine configurations for cross-platform testing
  • Managed the schedule and tasks of part-time quality assurance testers

Senior Graphic Designer, Serco Inc., 4/2003 – 11/2012

Multimedia Developer, Serco Inc., 5/2001 – 4/2003


Master of Science Degree in Interaction Design and Information Architecture
University of Baltimore, Baltimore, Maryland, December 2011.

  • Thesis Project/Paper: Mobile Technology for Nonprofits: Harnessing the Power of Crowdsourcing.
  • Awarded Turner Research and Travel Award for the thesis project.
  • Member, Mobile Technology Student Association, 2009 – 2010.

Certificate in Interactive Multimedia
The George Washington University, Washington, District of Columbia, May 2002.

Bachelor of Science Degree in Natural Resources Management, Environmental Ed. focus
University of Maryland, College Park, Maryland, May 1999.

  • President, Stamp Union Program Council, April 1997 – May 1999.
  • Consultant, Peer Leadership Consultants, September 1996 – May 1998.



  • Founder and organizer, exploreUX - Raleigh edition
  • Founder, exploreUX - Washington, D.C. edition
  • Co-Director of Community Events, Triangle UXPA, January 2015 – present.
    • Plans social, professional, and educational events to foster the local UX community
    • Mentors members who are interested in transitioning into the field
  • Member, User Experience Professionals’ Association, Washington, D.C. Chapter
  • Member, Wikimedia District of Columbia
  • Associate, eLearning Guild


Volunteer bone marrow courier for the National Marrow Donor Program, PADI Divemaster, outdoor enthusiast, amateur triathlete, avid cyclist, mixed-media artist, and live-music sound engineer.




Discovery & Research:

  • Audience analysis (user research, interviews, contextual inquiries)
  • Brainstorming, facilitating discussions
  • Heuristic evaluations
  • Site audits
  • Persona and scenario designs
  • Task models, diagramming processes
  • Card sorting
  • Content inventory


  • Designing experiences for multi-device products (web, smartphone, and tablet)
  • Designing for CMSs; responsive, dynamic, and static sites
  • Content strategy
  • Persuasive design
  • Interaction design
  • Accessibility, Section 508
  • Information architecture, site map, navigation model testing
  • Taxonomy development
  • Sketching, storyboarding
  • Wireframe development

Implementation & Testing:

  • Digital prototyping
  • Paper prototyping
  • User interface (UI) design
  • Visual information design, infographics
  • Presentation graphic and document design
  • Video editing
  • Usability testing, analysis



  • Adobe Creative Suite: InDesign, Illustrator, Photoshop, Premiere
  • Audacity
  • Axure
  • Camtasia
  • Final Cut
  • Google Analytics
  • JAWS screen reader
  • Keynote
  • Lucid Chart
  • Mind42
  • Morae
  • OmniGraffle
  • Optimal Workshop Treejack
  • Prezi
  • Sketch
  • Silverback
  • Sublime Text


  • Bamboo and Cintiq tablets
  • GoPro cameras


  • HTML5
  • CSS
  • Zurb Foundation Framework
  • Twitter Bootstrap
  • Working knowledge of Sass, PHP, and MySQL

Content Management Systems:

  • Drupal
  • Wordpress
  • Joomla

Other Skills:

  • Quality assurance testing (software, electronic documents)
  • Test plan development (multi-device, multi-platform)
  • eLearning and training solutions


Created using Foundation (v4.3.2)
michelletchin @ mac . com

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