Hey friends, I’m Michelle!

I’m a DesignOps leader with a life-long passion for making things better. I thrive on building relationships and community, introducing just the right amount of process, and minimizing change aversion. 

Currently, I’m a Design Advocate at zeroheight. I provide guidance to designers and teams with their design systems and design operations, so they can focus on doing their very best work.  I also have a passion for mentoring and coaching people in their design careers.

My friend Mary Fran and I host a podcast, UX in Real Life, where we talk about UX both at work and in the real world. We’re on most major podcast services like Apple and Spotify. 

Operationalizing is a natural skill of mine. For over half my life, I promoted ska/punk/reggae shows, which comes with a mountain of logistics! Sometimes, I’ll take PTO and tour manage for Pilfers, a ska/raggacore band out of NYC. Handling all the band logistics on the road may seem like work, but it’s so much fun that it doesn’t feel like it.