My specialties include:
- DesignOps—UX/design program management, project management
- Design systems—from crafting components to defining strategies at scale
- Accessibility and inclusive design—auditing, designing, educating
- Community building—assembling and managing great teams, hosting meetups, event and conference planning
- Content creation—writing, public speaking, livestream facilitation, and podcast hosting
Here are some of my work highlights. I’m happy to talk about these projects and experiences in more depth. LinkedIn is the best way to get in touch.
DesignOps
My DesignOps work ranges from reducing friction in everyday workflows to significant horizontal initiatives. Here are some examples of the operational efficiencies I established as a one-person DesignOps team at Citrix. Even though I left Citrix a few years ago, former teammates would tell me they’re still using some of this work or adopting them at their new gigs. It’s pretty rad to hear about their longevity and their impact beyond Citrix.
- Improving design's planning process—a case study of how I created a story pointing method and framework to give designers a better say and the design org a seat at the table.
- End-to-end tooling operations—a horizontal initiative to my creating a scalable, repeatable process for effectively evolving our tool set.
- Playbooks—my work creating guides to keep teammates informed and engaged with how we work.
- Improving tool communications—a quick win to reduce day-to-day friction for teammates.
Design systems
I’ve been working on design systems for over ten years. My experience includes everything from tactical details to crafting strategies and from tracking progress to orchestrating cross-functional collaboration. In my role at zeroheight, I advised enterprise companies with navigating their design systems and design operations challenges. It’s given me a unique perspective on what orgs have tried, what works, and what doesn’t.
Accessibility and inclusive design
With over two decades in accessibility, I’ve honed skills from hands-on design and code implementation to shaping company-wide strategies. I’ve often served as a subject matter expert when it comes to accessibility and localization—and I’ve taught dozens of designers and developers on both topics.
Community building
I thrive on building communities—whether that’s hiring and mentoring teams, fostering collaboration within organizations, or creating spaces for people to connect. I’ve grown and led design teams, managed cross-functional groups, and built programs that bring people together, from meetups to full-scale conferences. My focus is always on creating environments where people feel supported, engaged, and empowered to do their best work.
Content creation
I’ve been creating content for over a decade—on stage, in writing, and behind the mic. From professional speaking and emceeing events to hosting podcasts and livestreams, I love sharing insights that help people level up. Whether it’s through articles, talks, or conversations, my goal is always the same: to support and connect people through practical, engaging content.